Free standard shipping on orders over $50
Estimated to be delivered on 2 to 3 business days.
You may return most new, unopened items within 3 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
At Mojohit, we prioritize your satisfaction and ensure that our Kratom products reach you safely and promptly. Below is a comprehensive overview of our shipping policy so you know exactly what to expect when ordering from us.
Shipping Locations:
We proudly ship Kratom to most states across the U.S. However, due to state laws and local regulations, we will notify that where we can’t ship.
Please verify the legality of Kratom in your area before placing an order to avoid any issues during shipping.
Processing Time
Once you place your order, we begin processing it immediately. Our standard processing time is **1-3 business days**, ensuring your order is packed with care and shipped out as quickly as possible. Orders placed over the weekend or on holidays will be processed on the next business day.
Shipping Methods & Delivery Time
We offer the following shipping options to accommodate your needs:
Standard Shipping (3-5 Business Days): Reliable and cost-effective, perfect for those who aren't in a rush.
Expedited Shipping (2-3 Business Days): For customers who need their Kratom products sooner.
Overnight Shipping (1 Business Day): Need it fast? We’ve got you covered.
Please note, delivery times are estimates and may vary slightly due to unforeseen circumstances such as weather delays or carrier issues.
Free Shipping
Enjoy **free standard shipping** on all orders over $50 ! This offer applies to all eligible states. For orders below $80, shipping fees will be calculated at checkout based on the selected shipping method.
Tracking Your Order
You will receive an email confirmation with a tracking number as soon as your purchase ships. This will allow you to follow your package's journey in real-time so you know exactly when to expect delivery.
Damaged or Lost Packages
While we take every precaution to ensure your order arrives safely, we understand that issues can sometimes arise. If your package arrives damaged, please contact us within **48 hours** of receiving the delivery. For lost packages, please reach out, and we will work with the carrier to resolve the issue as quickly as possible.
Legal Compliance
It is your responsibility to ensure that Kratom is legal in your state or municipality before purchasing. We are not responsible for any products seized due to local laws or customs regulations. If your order is confiscated, we will not be able to issue a refund or replacement.
Changes to Shipping Information
Should you need to update your shipping address or make any other adjustments after placing an order, please contact us immediately. Changes to your order can only be made if your package has not yet been shipped.
Customer Support
If you have any questions or concerns about your shipment, feel free to reach out to our friendly customer support team.
Email: sales@mojohit.com
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